After running his own cloud services business for over 15 years, and as he approached 60, Kerry Denten found himself craving the camaraderie of a team and a new challenge.
Kerry felt energised when he saw his role in CWS, recognising that it would enable him to serve a meaningful cause.
Eighteen months later, Kerry finds satisfaction in CWS’s purpose, its people, the progress they’ve made together, and the immense joy of knowing he’s making a difference.
Kerry’s approach has always focused on creating structures and automations that simplify processes, allowing people to concentrate on clients and support organisational growth. At CWS, he has unified IT systems and security under one cohesive framework.
One integration transformed payment and accounting processes, reducing a three-day task to just 30-45 minutes (much to bookkeeper Judith’s delight!). Kerry has also supported the Op Shop, ensuring seamless operations.
Recognising the limitations and costs of their previous CRM, he partnered with Operations Manager Louise Palmer and an external consultant to develop a new customised solution. The launch of the new system marked a significant milestone—streamlining membership renewals, reducing back-end administration, and ultimately offering seamless service delivery.
Kerry’s innovative solutions have not only solved immediate problems but also set CWS up for success over the next decade. He quickly gained the trust and confidence of the team, who, rather than experiencing change fatigue, embraced and were inspired by the positive changes IT brought to their work lives.
More development is planned for the coming year to ensure CWS has a solid platform for growth, secure data, and operational efficiency.
Kindness, friendship, and care are qualities Kerry endeavours to bring to every aspect of his life. At CWS, he’s received these back in spades.
The team’s shared passion for CWS’s purpose creates an environment filled with hard work, roaring laughter, and endless support, making every day a rewarding experience.
