Cancer wellness support
Privacy Policy
Providing a safe space that honours peoples’ right for privacy
Cancer Wellness Support Privacy Policy
1. Introduction
This Privacy Policy outlines how Cancer Wellness Support (ABN 67 202 763 705) (“we,” “us,” or “our”) collects, uses, and protects your personal information.
We provide subsidised complementary therapies, resources, and services for individuals and their families living with cancer. This policy explains how we handle personal information across our website and services.
2. Compliance with Privacy Laws
- Privacy Act 1988 (Cth) and Australian Privacy Principles
- Other applicable Australian regulations on privacy and data protection
3. Definitions
- Personal Information: Includes your name, contact details, and other identifying information.
- Sensitive Information: Includes health data and other information related to your wellbeing that requires additional protection.
- Services: Refers to the services offered through Cancer Wellness Support.
- Member: A client, carer, or supporter member seeking our affordable cancer care support and services.
- Volunteers: A person who volunteers their time, skills, and experience “in kind.”
- Therapists: Health care professionals providing specific support services to our client and carer members.
4. Personal Information We Collect
We collect personal information to provide and improve our services, including:
Name, email address, and contact details
- Health and wellness information, including cancer-related details (with your consent)
- Payment details (processed securely via third-party payment platforms)
- Demographic and other non-sensitive data
- Communications with us or other service providers on our platform
- Interaction data with our emails, advertisements, and surveys
- Information about visits to and use of our website, including IP addresses, browser types, and referral sources
- Cookies and tracking data (see Section 12)
5. How We Use Personal Information
We collect and use your personal information for the following purposes:
- Providing support and services to our members
- Facilitating communication with you regarding services, updates, and information
- Improving our services through feedback and market research
- Administrative purposes
- Communication of activity timetables, events, and organisational updates (with your consent)
- Compliance with legal and regulatory obligations
6. Marketing & Opt-Out
By providing your contact details, you consent to receive communications from us. You may opt out at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.
7. Data Sharing & Disclosure
We may disclose your information to:
- Service providers and practitioners in connection with your wellness support services (with your consent).
- Regulatory authorities, if required by law.
- Courts, tribunals, and law enforcement officers, as required by law, for legal proceedings or to exercise our legal rights.
8. Data Retention
We retain personal data only for as long as necessary for the purposes outlined in this Privacy Policy.
Once personal data is no longer required, it will be securely deleted or archived.
9. Security of Personal Information
We take reasonable steps to protect your personal information from unauthorised access, disclosure, alteration, or destruction. This includes using encryption and other security measures.
All personal data is stored within Australia.
10. Access & Correction
You have the right to access the personal information we hold about you.
If any information is inaccurate or incomplete, you may request to correct it.
11. Website Data Collection & Cookies
We may collect information about your computer and visits to our website, including IP addresses, browser types, referral sources, and time spent on pages. This helps us improve our website and services.
We use cookies to enhance user experience. A cookie is a text file stored on your device that allows us to recognise your preferences. You can control or disable cookies through your browser settings; however, doing so may impact website functionality.
12. Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy policies of third-party websites. We encourage you to review their privacy policies before sharing your personal information.
13. Data Sovereignty
All personal data is securely stored within Australia in compliance with Australian privacy laws. We do not transfer or store personal information outside of Australia.
14. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the latest version will always be available for reference. By using our services, you agree to the terms outlined in this Privacy Policy.
15. How to Contact Us
Cancer Wellness Support
Penrith Wellness Centre
Head Office
Schedule – Australian Data Protection
- Compliance with the Privacy Act 1988 (Cth)
This Schedule explains how we comply with the Privacy Act 1988 (Cth) when handling your personal data. - Sensitive Information
In accordance with Australian privacy laws, we may collect and process sensitive information, such as health-related data, only with your explicit consent. - Data Retention
We retain personal data only as long as necessary to fulfill the purposes for which it was collected, and in accordance with Australian legal and regulatory requirements. - Data Access & Correction
You have the right to access your personal information and request corrections if necessary. - Complaints
If you have concerns about our handling of your personal data, please contact us at the details above. If your concerns are not resolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Our values
- Compassion: By being present = no judgement, no advice.
- Care: Creating the time to actively listen, hear and act with kindness, respect and cultural sensitivity. Our holistic, person-centred complementary care ensures people living with cancer and their families, are provided support that is tailored to their individual and family circumstances.
- Confidentiality: Providing a safe space that honours peoples’ right for privacy.
- Respect: Acceptance through shared values. We value the unique needs and experiences of each individual.
- Collaboration: We nurture relationships to achieve a shared purpose. Our model of care is based on participation and collaboration with other health providers, community organisations and service professionals to create a comprehensive support system.
- Community: Working together on something bigger than ourselves. The power of community ensures we are able to deliver services and support for all who are in need, in an affordable way.
- Innovation: We create an environment to explore, share ideas, problem solve and embrace change. We provide a wide range of individual and group therapies and workshops with services continually refined in response to demand, feedback and therapist input.
Everything we do is guided by these values as we strive to enhance the physical, emotional, social and spiritual wellbeing of individuals and their families, living with cancer.